We now have all your favourite Ariel wines back in stock after a long sea journey from America. Ariel wines always sells fast, so order quickly!
Eva, our manager in Manchester, has discovered a new personal favourite – Rochester Ginger and Whissin. She’s enjoying snuggling up with her cat Dobby in front of her log fire and enjoying this great combination. She warms the ginger up in the microwave first, then adds a splash of Whissin. She highly recommends it! We can supply the Whissin and Rochester Ginger, but can’t yet supply log fires or cats!
Ariel wines are also currently largely out of stock but they are on the way from California. The shipment is on the London Express cargo ship. You can see the live tracking here. The ship is currently on it’s way to New York and then it will be setting off across the Atlantic to London. The ship is running late though so we won’t have it until towards the end of March unfortunately (once it lands in the UK it still has to clear customs and then get up to us in Manchester).
Bernard Free is now back in stock after a week out of stock. The brewers have also gone back to the original recipe as regular fans of this great beer didn’t like the change they made to the last batch.
You’ll find this batch is back to how you know and love it!
Good news! At last – all Carl Jung wines are finally back in stock – Carl Jung Premium Red, Premium White, Merlot, Riesling, Rose, Trocken (dry), Sparkling White and Sparkling Peach.
Apologies again for the delay which was out of our hands and due to a change in production equipment and subsequent backlog at the Carl Jung winery.
We’ve had a very busy start to the new year transferring to a bigger, better warehouse.
Our business has expanded so well in 2012 that we have outgrown the facilities we took over three years ago and have had to go in search of pastures new.
The new warehouse does not have a purpose-built shop that customers can visit as the previous one did so we are having to suspend our tasting and counter sales for the moment.
But our internet and phone ordering service has been uninterrupted – thanks to our hard working team who completed the move in a weekend – and we will carry on providing our high standards of customer service.
We’re designing a new shop at the entrance to our new warehouse and we’re hoping to welcome back our visiting customers soon.
In the meantime, customers who prefer to buy over the counter rather than have them delivered, can order online and opt to collect their goods.
The new warehouse is just five minutes down Oldham Road towards Manchester city centre and it’s opposite the Holiday Inn Hotel so it’s easy to find. We’ll have new signage up soon.
The new address is Units 1 and 2, Manchester Industrial Park, Holt Street, Newton Heath, Manchester M40 5AX.
We’d like to take this time to thank you for your custom. We never take your custom for granted and we hope our service reflects it.
We’re delighted to say we’ve had our best year ever – again. We’ve served more customers with more products, and we’ve brought some great new drinks to the UK.
It’s been a complicated and stressful year with lots of staff changes but we’ve seized the opportunity to adopt major, positive, changes.
Our new manager Eva has transformed the business and we cannot thank her enough – and the new team she has built-up – for their hard-work and contributions to the business. It’s a great feeling to have a full team pulling in the same direction.
We have a new courier, APC Overnight, who are proving superb. Not every delivery will always go exactly to plan but we know we are working with a delivery team as keen as we are to get things right. We are building up a great relationship with them and look forward to working with them for many years to come.
Since day one we have welcomed feedback on how we are doing. If you have any comments or criticisms, we want to hear them so we can make sure we are providing the best service we can.
There’s still time to stock up for Christmas. We’re shipping orders right up to Friday 21st December but the sooner you order the better.
The vast majority of shipments are reaching our customers within 24 or 48 hours. Most are still arriving next-day! But the earlier you order, the more chance we have to put things right if something goes wrong. If you don’t receive your goods within 48 hours of receiving your shipping notice, please tell us.
Deliveries will continue right up to noon on Christmas Eve.
We are delighted to now be accepting PayPal! PayPal makes it easier for regular customers to order without having to re-enter their card details each time. It’s been a popular request and we’re very pleased to finally be able to offer it.
Good news – and not so good news!
First the good news. In fact, it’s great news. We have a new courier. Welcome APC Overnight.
The service of our last courier UKMail has become progressively worse. Their price was competitive but we couldn’t go into the Christmas rush with this standard of service.
APC recognise us as a growing company they can work with for many years to come and we feel the same about them.
We know their service will be better – they manually handle glass – but it’s more expensive so we have to adjust our delivery charges.
Our Standard Delivery remains at £5.99, so most customers are not affected.
Our free delivery threshold has been raised to £99.
Our Premium service remains £9.99 and lets you choose next day or a specific date but no longer includes AM/PM options.
We have a new Morning Premium Service, but the price is higher. Sorry. This is now £12.99 to ensure your order is delivered before noon. And it will be.
Saturday deliveries are possible in an emergency but for this we have to charge £29.99. We know its expensive but APC have a high success rate. Other couriers offer Saturday service but – frankly – don’t deliver.
Most customers order in good time and opt for a ‘leave safe’ option such as a garage or with a neighbour for weekday delivery. Most of our customers will not be affected by the changes, but all will benefit from a more reliable courier who handles your goods with care.
Please send us your feedback on the new delivery service.