Delivery & Returns

Delivery Costs

Wine & Beer Delivery

The minimum order for wine and beer/cans is either six bottles of wine or one case of beer/cans. Wine can be mixed as you wish, there is no need to order whole cases of the same wine. Beer/cans are shipped in cases of either 4, 12 or 24 bottles/cans depending on the type of product.

Wine Only Examples

If you order fewer than 12 bottles of wine, the delivery is £4.99
If you order 12 bottles of wine or more, the delivery is free.

Beer/cans Only Examples

If you order up to 2 cases of beer/cans, the delivery is £7.49
For every case of beer/cans above 2 cases, you pay another £1.99 per case for delivery so:

• If you order 3 cases of beer/cans, the delivery is £9.48
• If you order 4 cases of beer/cans, the delivery is £11.47

Wine and Beer Examples

If you order a case of beer/cans, you can order any number of bottles of wine without changing the delivery price. There is no requirement to buy a minimum of 6 bottles of wine if you buy a case of beer/cans.

If you order 12 bottles of wine, the delivery on the wine is free and you can order 2 cases of beer/cans and still get free delivery. For each case of beer/cans over the two, there is a charge of £1.99 per case for delivery.

All delivery charges are in addition to the purchase price of the item.

Important delivery notes

Please note, all above wine examples are based on 750ml bottles. 200ml wine bottles sold in cases are treated as a case of beer.

All prices quoted above are for mainland UK only (excluding certain areas of the Scottish Highlands).

Delivery price shown on shopping basket page is for mainland UK only (excluding some parts of the Scottish Highlands).

We can now deliver to Northern Ireland, the Isle of Man and the Channel Islands but orders for these areas must be placed on the telephone (freephone 0800 224 8024) and a charge is made per box (£11.99 for Northern Ireland and the Isle of Man, £19.99 for Channel Islands). Our free delivery offer is not valid for these areas.

Packages are shipped via Royal Mail or a courier depending on the weight of the order and the contents. If you are based in the North West of England, you might prefer to collect?

Items are grouped according to the cost to package and send them. It costs more to package and safely deliver bottles of beer and wine than it does, for example, to send beauty products which can usually be delivered in a padded envelope. Beer and wine orders are always sent by courier as are some heavier items eg multiple shower gel orders. If you have any questions about how your order will be delivered please contact us.

Non-wine and beer delivery costs

If your order contains...	Delivery Costs
Health & Beauty products, Chocolates & confectionery, christmas puddings, teas, hot chocolates, and books	£2.50 flat-fee
Health & Beauty products marked by the envelope icon will cost £1.49 to deliver, but if you spend over £15 on these items, delivery is free.

If you order from two different product groups you pay the higher delivery cost.

Items will be shipped as soon as possible and normally the same day (if ordered before midday) or the next working-day. Please note we only despatch orders Monday to Friday. We pay our couriers for next-day delivery on orders despatched from Monday to Thursday (orders despatch on Friday should reach you on Monday) but next-day delivery is not guaranteed. Saturday deliver may be arranged at a surcharge. Larger orders may have to be sent on a pallet. Delivery for pallet orders is 2-3 days from the date of despatch. The driver will help you unpack the order and remove the pallet and any waste.

Please do not order unless there will be someone available to sign for the delivery or you opt for your order to be left in a safe place. High-value orders will not be left without a signature.

There may be times when despatch will take longer and we will endeavour to tell you as soon as possible if this is the case.

If you have a preferred delivery date please let us know.

Collection

You may collect your order from us directly at our Failsworth shop in Manchester, and pay no delivery charge.

On the checkout page, you will be given a choice of delivery or collection. If you choose collection, you will be emailed when your order is ready for collection.

You can also visit our store in person and purchase in-store.

Courier deliveries

Deliveries take place Monday to Friday, anytime between 8am to 6pm. During busy periods such as Christmas, drivers may deliver outside of these hours.

We cannot guarantee morning or afternoon deliveries. Please do not book a delivery unless somebody will be in to accept it.

Saturday delivery is available for a surcharge. If you want to book Saturday delivery, please contact us.

Our couriers require a signature when they deliver a parcel. If you ask for a parcel to be left without a signature (for instance, in your shed or outside your front door), you agree to accept liability for any loss should the package go missing after it is left.

If you are out when the parcel is delivered, you will be left a card with contact details of our couriers. You need to call them to arrange a new delivery slot or arrange to collect from your local depot. If you do not arrange this within 5 days of the card, your order will be automatically returned to us and a new delivery will have to be booked and paid for.

Please be aware you can not change the delivery address (ie from home to work) after a delivery job is booked without incurring a new delivery charge.

The vast majority of orders are delivered within 24 hours of shipping (except goods shipped Friday for Monday delivery). At peak times or during adverse weather delivery may take a little longer. If your goods have not arrived within 48 hours of receiving a shipping notice, please let us know. Courier offices are closed at weekends so we may be unable to rectify non-delivery of goods reported to us after 2pm on Friday until the following Monday.

Telephone Ordering

You are welcome to place your order on the telephone on freephone 0800 224 8024 but at busy times orders placed over the phone may take longer to manually process. Online orders are automatically processed and will normally be quicker.

Breakages

Our priority is to get your products delivered to you as quickly and safely as possible. However, there is no way to be 100% sure that a package will survive the journey intact. We will replace or refund the cost of any items that arrive broken but you must inform the courier on receipt of the package. We cannot be responsible for any breakages reported after the courier has left your premises.

Returns

Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund. This does not apply to items personalised or made to your specification, items such as cosmetics that, by reason of their nature, cannot be returned or perishable goods (e.g. food and flowers).

To cancel, you can email us or write to us (see contact us for details) within seven working days of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s) and must not use them.

The return address is:

For your protection, we recommend that you use a recorded-delivery service with adequate insurance to cover the value of the items.

Money-back guarantee

Read about our money-back guarantee.